Last updated: 4 September 2025
Data controller:  Third Chapter Events LTD (company no: 16654660)
Registered address: First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW
Contact: hello@fictionfest.co.uk‍

‍1. Overview
‍We collect and use personal data to deliver our events, communicate with ticket holders, process payments, and promote our events. This policy tells you what we collect, why, who we share with, how long we keep it, and your rights.

‍2. What we collect
‍We may collect:
‍Identity & contact: name, email, address, postal address, badge name.
‍Ticketing & payment: order details, transaction records (we do not store full card numbers — Stripe / Eventbrite handle card data).
‍Event details: sessions you register for, dietary/accessibility requests.Marketing preferences: opt-in choices and unsubscribe records.
‍Technical: IP address, device/browser info, cookies and analytics.
‍Images & video: photos and footage taken at the Event.

3. Legal bases for processing
‍We rely on:
‍Contract: to process tickets and provide the Event.
‍Legitimate interests: for event administration, promotion (including photography/marketing), fraud prevention and security. We balance those interests with your rights and offer channels to raise objections. ICO
‍Consent: for marketing emails and non-essential cookies (you must opt in).
‍Legal obligation: where required to retain financial records, etc.

4. How we use your data (examples)
‍Deliver your ticket and event access.Send important event updates (venue changes, cancellations).Operate our marketing (only if you opt in).Share photography & marketing materials (see clause 8).Improve the website and monitor usage with analytics.

‍5. Who we share with
‍We share with: Eventbrite, Stripe, photographers, venue staff, security, our CRM/email provider (EmailOctopus), Google Analytics, Meta (if used), and other suppliers needed to run the Event. We use contracts and safeguards when data is shared.

‍6. International transfers
‍Where data is processed outside the UK, we use appropriate safeguards (standard contractual clauses or UK-approved mechanisms).

‍7. Retention
Financial & accounting records: up to 6 years.
‍Marketing lists: until you unsubscribe.
‍Photography & video: retained indefinitely for promotional purposes unless you successfully request removal. (Contact hello@fictionfest.co.uk).

‍8. Photography & filming (data protection details)
‍Photography and video constitute personal data. We will inform attendees in event materials and on the website that photography/filming will occur. We process images primarily on the basis of legitimate interests (promotion of the festival). You may contact hello@fictionfest.co.uk to object to the use of your image; we will consider reasonable requests and take steps to remove images where possible, but cannot guarantee removal of images already published. ICOData Protection

‍9. Cookies & tracking
We use cookies for essential site function, analytics and (with your consent) marketing. Non-essential cookies are only set after you give clear consent via the cookie banner. See our Cookie Policy below. ICO

‍10. Children
This event is for 18+ only. We do not knowingly collect personal data from minors for this Event.
‍
11. Your rights
You have rights to access, correct, erase, restrict processing, portability, object, and to withdraw consent for marketing. To exercise these rights contact hello@fictionfest.co.uk. If unhappy you can report to the ICO.
‍
12. Security
We use reasonable technical and organisational measures (access controls, encryption where appropriate) to protect personal data.
‍
13. Changes
We will update this policy and publish the “Last updated” date. Material changes will be highlighted.